FAQ

Medical Advice

If you have had or are suffering from severe allergies, ill health or a particular medical condition, we ask that you inform us upon booking and speak with your GP prior to booking. All treatments are booked subject to medical status. We reserve the right to refuse treatment/s if we feel it is not in your best interest.

Pregnancy

Firstly, congratulations. Time to relax and unwind is very important, however if you are within your first 12 weeks, to protect you and your baby we are unable to offer any treatments. At 12+ weeks you will find most of our treatments are suitable for you, and our therapists will ensure you are made comfortable throughout your treatment.

T&C

• Please arrive 15 minutes prior to your treatment time to guarantee that your treatment begins on time. This will allow you to be fully relaxed and have completed or updated your wellness questionnaire.

• On making your reservation, please advise us if you have any health concerns or if you may be pregnant so that we can guide you towards the best treatments.

• A swimming costume is obligatory when using our thermal suite. Underwear must be worn during treatments.

• Consultation is included in the treatment time. If you would like us to create a bespoke treatment plan during your stay, private spa consultations are available free of charge by appointment.

• For health and safety reasons, children under the age of 16 are not permitted in the thermal suite.

• We recommend you leave all valuables at home. We cannot be responsible for any missing items in the spa. Jewellery needs to be removed prior to treatments commencing.

• All treatments are subject to availability. Please contact the spa directly before making your booking. Spa facilities may vary per hotel: please contact the spa direct for more information.